Lake City Truck Repair

Antonio Garrett Edited 3 years ago

I'll give two stars because the lady in the office was sweet and very nice. However I will say this place lacks communication. If someone gets ahold of you and ask you for an oil leak estimate. And they asked you how soon can you see me and then you say as soon as you drop the truck off based on the labor I'll receive.we will get you in probably the next day. So when i bring my truck down and I had my insurance agent call him to see what he needs anyways they let my trucks sit for days. I called for an update on the Friday only to find out they had not brought my truck in the bay because apparently he needed some kind of money up front which he never mentioned on the phone. I asked him why are you trying to charge for something that you haven't looked at?I asked him.And also according to him they couldn't reach my insurance agent but keep in mind that she called days ahead of that. And if you couldn't reach her and you need to some kind of money upfront ..keyword you should call the person that brought the truck in so they can get you what you need to get the ball rolling and not just let the truck sitting leaking oil. Just be upfront in general about what you need so there's no m

Bossman Customz 4 years ago

This shop came thru for us they was booked made away to get me in changed alternator in timely manor and had great hospitality. If you in Ohio and need a shop check in with them first #Bossman vouches thanks for everything lake city truck repair

Will Beam 5 years ago

Great place, great people and service. I had just got out of the shop at Seking International in Stoney Ridge, I made it 118 miles to ironically lose my coolant hose as well as the power steering line at the same time. They got me in and out quickly and in time to fulfill a promise of going to the beach with my son for the weekend. So thankful.

Mike Owens 7 years ago

Called to see if they would do a D.O.T. inspection on my truck, sounded very nice on the phone, until I told them it was for a pickup truck not a semi, they hung up on me before I could even ask if they knew anywhere to have it done. The conversation went like this... Me: Do I need to make an appointment to have a DOT inspection done? Them: No, not usually as long as you give us an hour or two notice. Me: Great, I can be there in 2 hours if that works. Them: What kind of truck is it? Me: Ram 2500 Them: We only work on class 8 trucks. *click* An extra 5 seconds on the phone wouldn't have killed them. And the inspection is exactly the same for every vehicle that requires one. I get it, they are hoping for defects so they can get the work for the repair, but a tiny amount of customer service would go a long way.

Naomi Walker 8 years ago

Lake City has kept us in business. If it wasn't for Jacob and his crew our truck would be sitting in a junk yard. A previous mechanic destroyed our engine. We found Lake City Truck repair, Jacob repaired our damaged engine and got us up and running in 2 weeks. Since then, they have worked on our truck to our complete satisfaction. Lake city truck repair is an asset to the trucking industry. Thank you.